"DUMPSTER TEAM* and its subsidiaries (hereinafter referred to as the 'Company') commit to facilitating the provision and delivery of designated waste removal services, which include supplying essential roll-off dumpsters and related equipment ('Equipment') to the customer ('Customer') (collectively referred to as 'Waste Removal Service(s)' or 'Service(s)'), in accordance with the terms and conditions stipulated in this Roll Off Service Agreement.

*Dumpster Team Technologies Inc operates under the trade name Dumpster Team."

AGREEMENT ACCEPTANCE AND FORMATION

The provision and delivery of Services are governed by the terms and conditions outlined in this Roll Off Service Agreement (“Service Agreement”). The Customer acknowledges having reviewed and comprehended this Service Agreement and agrees that by placing an order, accepting Services, or receiving Equipment, a binding and enforceable agreement is established between the Company and the Customer. This Service Agreement, along with any additional terms specified in Company-issued service-specific documents (including, but not limited to, quotations, proposals, order confirmations, service schedules, acknowledgments, or invoices), constitutes the entire agreement between the Customer and the Company, superseding all prior agreements concerning the specified Services. Any terms from the Customer's documents (such as requests for quotations, purchase orders, releases, statements, correspondence, acknowledgments) that conflict with or add to the terms herein are expressly objected to, rejected, and excluded, and hold no legal effect. Changes to this Service Agreement are valid only if approved in writing by the Company; however, the Company may periodically update this Service Agreement, with such updates becoming effective upon the Customer's acceptance of a quotation, Services, or Equipment delivery occurring after the update's effective date. Except as expressly stated herein or communicated otherwise by the Company to the Customer, this Service Agreement governs both commercial and residential service orders.

ORDERING PROCESS

The Company processes all Service orders via telephone, SMS, or through our website at www.dumpster.team (the “Website”). Orders submitted by these methods may also receive confirmation from the Company via an order confirmation sent to the Customer. All such orders are collectively termed as “Service Orders.”

The Company accepts Service Orders under the condition that each order is contingent upon the Company’s ability to arrange Services for the Customer using its network of independent contractors and vendors (referred to hereafter as “The Service Providers”). It is the Customer’s responsibility to initiate the commencement of Services and arrange for the final pickup of Equipment by contacting the Company via telephone or through the Website.

The Customer acknowledges that any telephone numbers displayed on or attached to the Equipment belong to third parties and should not be used to contact the Company.

MATERIAL PURCHASE AND EQUIPMENT RENTAL

All material purchases and equipment rentals must be paid in full before scheduling any delivery. The Customer understands and agrees that any amount charged regarding material purchases and equipment rentals cannot be refunded or changed to a different service once the service is on its way or has been completed.

DELIVERY AND PICK UP OF EQUIPMENT

The Service Provider will use commercially reasonable efforts to ensure timely delivery and pick-up of Equipment; however, due to circumstances beyond our control, including but not limited to inclement weather, hazardous road and/or driving conditions, traffic delays, motor vehicle accidents, delays at landfills, and equipment failure, the Service Provider cannot and does not guarantee delivery times or dates. The Service Provider will not be liable to the Customer under any circumstances for costs, expenses, losses, and/or damages incurred by the Customer in any manner relating to such delays.

Upon the delivery of the Equipment to the location designated by the Customer, the Customer shall not move, transport, or attempt to move or transport (either directly or indirectly) the Equipment from the designated site without prior notice to and consent from the Service Provider, which may be withheld at the Service Provider's sole discretion.

In the event that the Service Provider attempts to deliver or pick up Equipment and is unable to do so for any reason beyond the Service Provider's control, including but not limited to overloaded Equipment, low-lying power lines or tree branches, blocked access to the delivery or pick-up location, damaged Equipment, locked gates, fences or parking lots, inaccessible driveways, and/or the storage of prohibited items or substances in the Equipment (collectively referred to as a "dry run"), then the Service Provider shall be entitled to a dry run inconvenience fee. The standard dry run inconvenience fee is $250.00. If the Service Provider incurs additional charges, fees, fines, penalties, costs, and/or expenses related to the dry run, then the Service Provider may increase the dry run inconvenience fee to recoup any such charges, fees, fines, penalties, costs, and/or expenses.

The Service Provider will not schedule pickup of any service if there is an outstanding payment associated with that service or any other service linked to the customer's account. Each day that equipment remains at the customer's address, a fee of $50 per day will apply, including weekends, as the equipment will not be available for use.

The Customer acknowledges and agrees that The Company is authorized and entitled to charge the Customer's credit card for any dry run inconvenience fee, with prior notification to the customer.

SPACE REQUIREMENTS

For delivery and pickup maneuvers, a minimum of 50 feet of straight-line access, 15 feet in width, and approximately 21 feet in height is required. The Service Provider is not responsible for any damage to property resulting from the lack of required space.

LOADING (SAFETY CONDITIONS)

Do NOT fill any Equipment above or over the sides limit or volume mark. Do not load heavy material on top or to one side of the Equipment. Overfilled Equipment cannot be transported. A dry run fee of $250.00 will be charged if the Equipment cannot be picked up due to any of the above conditions.

PERMITS

The customer acknowledges that certain locations and/or uses of the Equipment may require permits, licenses, certifications, or other local, municipal, city, county, and/or state approvals related to the possession, placement, storage, and/or transportation of the Equipment (collectively referred to hereinafter as "Permits"). Customer represents and warrants to the Service Provider that Customer (and not the Service Provider) is solely and exclusively responsible for obtaining and maintaining all necessary and required Permits related to Customer's possession and use of the Equipment.

EQUIPMENT AVAILABILITY

Equipment availability is subject to change. If the requested Equipment is not available for delivery, The Service Provider may provide Equipment of greater volume as an alternative. The Service Provider will notify the Customer on the same day of delivery regarding any changes to the order. The Customer agrees to use any Equipment based on the originally agreed-upon volume and weight limits. In the event that the Customer utilizes Equipment with a larger capacity, the Customer shall cover the fee for the occupied space, prorated based on the per-yard price of the delivered Equipment.

HEAVY MATERIAL CONTAINERS

Heavy Materials: Containers designated for heavy materials such as dirt, rocks, concrete, asphalt, sand, brick, and tar gravel (specifically 8-10 yards dumpsters) are not subject to weight limits. Flat rates apply exclusively to clean dirt or clean concrete loads. Each load must consist of one material only—mixing materials is prohibited. Items like gravel, stucco, sand, and bricks are charged at $150.00 per ton based on weight. Wet dirt is not permitted. A $300.00 handling fee applies for unloading wet dirt. A cleanup fee of at least $300.00 will be charged if any contamination is found after dumping. The Service Provider recommends covering dirt loads during the rainy season.

Clean Soil: Containers for clean soil are exempt from weight limits but must contain only clean soil—no rocks, roots, grass, metals, concrete, or other materials (up to 5% contamination allowed). A cleanup fee of at least $300.00 will be charged if any contamination is found after dumping.

Clean Concrete: Containers for clean concrete have no weight limit but must contain only clean concrete—no rocks, roots, grass, metals, dirt, rebar, wire mesh, or other materials (up to 5% contamination allowed). A cleanup fee of at least $300.00 will be charged if any contamination is found after dumping.

Mix: Containers for mixed materials, including dirt, rocks, concrete, asphalt, sand, brick, and tar gravel (excluding mud and wet concrete), are not subject to weight limits. If mud or wet concrete is improperly placed in these containers, a minimum charge of $300.00 will apply for removal.

General Debris: If any heavy material container contains general debris such as household waste, wood, drywall, stucco, roofing material, green waste, or garbage, it will be treated as a general debris container order. Overweight surcharges may apply in such cases at a rate of $150.00 per ton of weight.

GENERAL DEBRIS CONTAINERS

General and Construction Debris: This type of container is subject to weight limits. Any overweight will incur a charge of $150.00 per ton, prorated. It includes general household waste, construction, and demolition materials. Heavy materials and green waste are prohibited in these containers.

Green Waste: This type of container is subject to weight limits. Any overweight will be charged at $130.00 per ton, prorated. Only green waste is allowed, excluding treated wood, painted wood, or materials with nails. If any other material is added, a "Green Waste Mix" fee of $200.00 per ton will apply, and overweight charges will then be $150.00 per ton, prorated.

Volume and Weight Limits for General Debris Containers:

PROHIBITED ITEMS / HAZARDOUS MATERIAL

The following items are prohibited in our containers due to safety and environmental concerns: Propane tanks, light bulbs, automotive batteries, wet paint, oil, medical waste, Freon items, liquids, flammables, and any other items defined as hazardous by federal, state, or local laws. A minimum fee of $150.00 will be charged for the removal of hazardous materials found in the container.

FIRST-TIME CUSTOMERS

First-time customers are required to provide a temporary charge of $300. This charge serves as a deposit or insurance against loss or severe damage to the container, and it will be processed up to 24 hours before the service begins.

EXTRA CHARGES

INVOICE SURCHARGES

The Customer acknowledges and agrees that applicable surcharge fees, including but not limited to overweight, overload, dry run, and other fees, may be billed with a potential delay. Final invoices may take up to 30 days to process. The associated card will be charged accordingly at that time without prior notice.

REPLACEMENT

Replacement, also referred to as swap, dump, return, and swap out, constitutes a new rental agreement. Standard rates apply, and the rental period resets accordingly.

LONG-TERM RENTAL

Following the initial 7-day rental period, the Service Provider will impose a flat rate of $50.00 per additional natural day for each Equipment left on site. The Service Provider does not permit Equipment to remain on-site without activity for more than 15 days. Therefore, if a dumpster remains unswapped or unremoved beyond 15 days, the Service Provider reserves the right to remove, swap, or apply full rental charges.

WEIGHT/VOLUME RESTRICTIONS AND OVERLOAD FEES

The customer is solely responsible for adhering to weight restrictions applicable to rented Equipment. Customer acknowledges:

The customer acknowledges responsibility for determining and strictly adhering to weight restrictions. The Service Provider incurs transport charges based on Equipment weight. Failure to comply may result in charges, fines, or penalties from landfills or third parties, including traffic fines or consequential damages ("Overload Expenses").

If the Customer exceeds volume restrictions, the Service Provider may charge an Overload Fee not exceeding $80.00 per cubic yard. The customer agrees to reimburse all Overload Expenses and acknowledges that Overload Fees will be charged to the credit card on file.

RECYCLING RECEIPTS

Before placing an order, the Customer must inform the Service Provider if a recycling receipt is needed. The Service Provider must be notified in advance to accommodate this request. The final service price may vary based on city-specific rules, dumping fees, disposal costs, and transportation distances, which are influenced by local recycling requirements and pricing.

SERVICE MANEUVERS

Dumpster delivery and pickup must occur on the street unless otherwise requested by the customer. Any maneuver performed at another location will incur an additional cost, typically ranging from $80 to $150, depending on the complexity and time required. The customer acknowledges full responsibility for damages resulting from these maneuvers.

INDEMNITY

Customer agrees to indemnify, defend, and hold harmless the Service Provider, its officers, directors, members, employees, agents, affiliates, subsidiaries, successors, and assigns from and against any and all claims, suits, demands, actions, damages, liabilities, expenses, costs, and losses (collectively, "Losses") asserted by any third party arising from or related to:

(a) Overload Expenses; (b) Customer's failure to obtain or maintain any required Permit; (c) Customer's use or storage of Prohibited Substances in the Equipment; (d) Loss or theft of the Equipment; (e) Damage or destruction of the Equipment during the rental term; (f) Personal injury or property damage related to Customer's use or possession of the Equipment; (g) Physical damage to streets, roadways, or driveways caused by the Equipment; and (h) Customer's breach of these terms and conditions or any Rental Documents.

The customer agrees to bear financial responsibility for all applicable container/dumpster charges, including but not limited to overweight fees, daily rental fees, and trip fees as outlined herein. Furthermore, Customer agrees to indemnify and hold harmless the Service Provider against any damages to the container, property, or injuries to third parties resulting from the use of the container during the contract term.

The Customer acknowledges receipt of this contract and understands its terms and conditions.

Payment for services by cash, bank card, transfer, check, or confirmation via phone, text message, or email constitutes acceptance of the above services and terms. By authorizing payment, the Customer permits the Service Provider to charge their credit card without prior notice for the amounts described above or any additional charges outlined in the terms of service.

CANCELLATION AND REFUND POLICY

Cancellation before delivery: If the Customer cancels an order 24 hours before the equipment or materials have been dispatched for delivery, the total amount paid will be refunded, less an administrative fee of $150 as a penalty.

Cancellation after dispatch but before delivery: If the Customer cancels an order after the equipment or materials have been dispatched but before delivery, the total amount paid will be refunded, less transportation costs and the administrative fee of $150 as a penalty.

No refunds will be issued for cancellations once the equipment or materials have been delivered or the service has been completed.

Refund Request Procedure: To request a refund, the Customer must contact our customer service team within 24 hours after delivery, providing the necessary documentation and proof of the defect or error in the order. Refund requests will be processed within 7 to 10 business days following the receipt of the request and confirmation of the necessary details.

ENFORCEMENT OF PAYMENT OBLIGATIONS

In the event of any outstanding invoices for your service, lack of response in communication, refusal to pay, or disputes over charges, the customer agrees that the Service Provider is authorized to take the necessary actions to ensure payment and mitigate any losses associated with the services provided. Such actions may include, but are not limited to:

By accepting our services, you acknowledge and agree to these terms, expressly authorizing the Service Provider to take these measures if necessary to secure payment for services rendered and authorize the inclusion of $1500 in your balance to cover collection and legal expenses.

OPTION TO IMPOSE LIEN FOR FAILURE TO PAY:

The Company and the Customer acknowledge that if payment isn't made to the provider, we may take action under California mechanic's law. In short, this law allows us to place a lien on your property and proceed with legal action to recover what's owed.

While typically contractors need to provide preliminary notice before filing a lien, this isn't required for a direct agreement with the property owner, as in our case.

We don't usually agree to waive our rights to pursue a lien. If a lien is filed, it can only be released by the entity that filed it, and we recommend consulting an attorney if this happens.

Rest assured, if payment isn't made as agreed, The Company will take necessary steps, including recording liens against the improved property.

LATE PAYMENT POLICY AND COLLECTION TERMS

All invoices are due and payable within 7 days from the invoice date. Please promptly notify us of any discrepancies in your invoice. A 2% interest rate will apply to all overdue accounts (equivalent to an annual percentage rate of 24%). Customers are liable for all court and attorney fees associated with collections.

If any invoice remains unpaid for more than 10 days from its creation date, the customer agrees to forfeit all discounts applied to services rendered on their project, and this amount will be added to the outstanding balance. An additional sum of $1500 will be added to cover initial legal and collection costs.

DISPUTED CHARGES

If the Customer disagrees with any charges associated with their service, they must notify The Company's billing department. Both parties agree to resolve the matter within 5 to 7 business days to reach an amicable resolution and avoid disrupting the working relationship.

If the Customer disputes a charge with their bank without prior notice or clarification with The Company, it will be considered an act of bad faith. Should the financial institution rule against The Company in the dispute, the Customer agrees that The Company may escalate the matter to its collections and legal departments to initiate a lien process on the property where the service was performed.

The Customer acknowledges that any discounts and considerations applied to the services at the project address will be revoked, adding to their outstanding balance.

ESCALATION TO CALIFORNIA CONTRACTORS BOARD

If the Customer fails to comply with the terms of this agreement, the Customer agrees to escalate the matter to the California Contractors Board for investigation and potential imposition of fines and sanctions.